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Q: Can I only order the suggested items for my sorority.
A: You can order any of the items offered from our catalog and pick any of the font styles and thread colors to be used. We are only suggesting certain items that work with the color palette for each sorority. If you have any questions e-mail or call us, and we can offer other suggestions.
Q: Can I have more than one line of monogramming put on the items I purchase.
A: Yes, simply E-mail us or call with your request. Unless it is an unusual request we will charge an additional $4.00 per line. Example: sometimes with the pillows people like to put the name of a new initiate and her family lineage in the house.
Q: How long does it take to process an order for shipment.?
A: Usually we can process an order in 2 to 3 business days. This of course is subject to stock availability. If you require RUSH shipping, please contact us via e-mail and we will call you with the information and timing of the same.
Q: What are shipping charges?
A: We ship via UPS Ground unless otherwise arranged. We base the cost on actual shipping rates based on the weight of your total order as per UPS. We do not ship to P.O. Boxes. We can by special request ship by other methods. Contact us by e-mail and we will contact you to make the necessary arrangements . We also charge a small handling fee to cover the cost of materials.
Q: How do you handle returns?
A: Since all of our items are embroidered, we will accept returns as long as the item has all of the original tags and packaging, has not been washed, worn, used, or otherwise damaged. If the item has been personalized with individual names or universities we cannot accept the return except under the following conditions:
1: If the merchandise was damaged in shipping or was embroidered incorrectly according to the original order, contact us via e-mail and we will send a return authorization for inspection. Once it is determined that the merchandise was damaged prior to your receipt of same, or that the order was filled incorrectly, we will send a replacement item to you shipped free of charge.
2: If you should decide that you are not happy with the item you purchased, please contact us via e-mail within 14 days of receipt to obtain a return authorization and instructions as to how to return the unwanted item. You must then return the item in its original packaging (in new condition) via UPS Ground at your expense. Once received and it is determined everything is correct we will issue a credit to your credit card for the original purchase price of the item (less the original shipping charges).
Q: Do you offer Group Discounts for special events?
A: Yes, we will be happy to work with you and your chapter on special orders (either for multiples of one item or packaging several items). We can also include other items not listed on the web site. Contact us via e-mail and we will be happy to discuss all of the options available to you and what type of discounts we can offer to you and your organization.
Q: How can I pay and is it secure?
A: We accept American Express, Visa, Master card and Discover. For your security, all credit card processing is done thru PayPal and AuthorizeNet secure servers using SSL Technology.
Q: What are your hours?
A: We are pen 9 am to 6 pm Monday - Saturday. Holiday hours vary. We will respond to your e-mails ASAP, even after hours.
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